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Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dynamic environment
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In Praise of Bureaucracy Sharon M. Thiese Designing Service Processes to UnlockIn this provocative study, Paul du Gay makes a compelling case for the continuing importance of bureaucracy. Taking inspiration from the work of Max Weber, du Gay launches a staunch defence of `the bureaucratic ethos' and highlights its continuing relevance to the achievement of social order and good government in liberal democratic societies. Through a comprehensive engagement with both historical and contemporary critiques of bureaucracy and a
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