Employee Management and Customer Service in the Retail Industry ISBN:9780471723240 this rapid-reference handbook will become

this rapid-reference handbook will become a vital companion for both study and practice

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Employee Management and Customer Service in the Retail Industry ISBN:9780471723240 this rapid-reference handbook will becomePages: 208, Specialty: Management, Publisher: Wiley, Publication Year: 2005, Cover: Paperback, Dimensions: 188x231. 1x12. 7mm "Employee Management and Customer Service in the Retail Industry", by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression