Training and Assessment Strategy-BSBSS00119 Customer Service Skill Set CRICOS Policies and Procedures Don’t forget about our QUALITY

Don’t forget about our QUALITY ASSURANCE GUARANTEE

Core units AHCPCM201 Recognise plants AHCPMG201 Treat weeds AHCPMG202 Treat plant pests

VET Sector - Basics

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

Training and Assessment Strategy-BSBSS00119 Customer Service Skill Set CRICOS Policies and Procedures Don’t forget about our QUALITYYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.