Self-Study Guide-BSBOPS304 Deliver and monitor a service to customers MSL Core units TAEASS311 Contribute to

Core units TAEASS311 Contribute to assessment TAEDEL311 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective Units TLIC0033 Apply low risk heavy vehicle driving behaviours TLIF0005 Apply a fatigue risk management system TLIM0011 Conduct heavy vehicle driver training TLIM0018 Develop low risk heavy vehicle driving behaviours in others TLIC3005 Drive heavy combination vehicle BSBINS309 Maintain business records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work If you require RPL Kits with comprehensive benchmarking

weeds and diseases AHCCHM404 Develop procedures to minimise risks in the use of chemicals BSBINT303 Organise the importing and exporting of goods BSBRSK401 Identify risk and apply risk management processes FBPOPR3004 Set up a production or packaging line for operation FBPTEC4002 Apply principles of food packaging TAEASS301 Contribute to assessment If you require RPL Kits with comprehensive benchmarking

s play and learning CHCECE016 Establish and maintain a safe and healthy environment for children CHCECE018 Nurture creativity in children CHCECE019 Facilitate compliance in an education and care services CHCECE020 Establish and implement plans for developing cooperative behaviour CHCECE021 Implement strategies for the inclusion of all children CHCECE024 Design and implement the curriculum to foster children's learning and development CHCECE026 Work in partnership with families to provide appropriate education and care for children CHCPRT001 Identify and respond to children and young people at risk CHCSAC001 Support children to participate in school age care CHCSAC002 Develop and implement play and leisure experiences in school age care CHCSAC003 Work collaboratively and respectfully with children in school age care CHCSAC005 Foster the holistic development and wellbeing of the child in school age care HLTAID004 Provide an emergency first aid response in an education and care setting Elective units CHCDIS007 Facilitate the empowerment of people with disability CHCECE017 Foster the holistic development and wellbeing of the child in early childhood CHCECE023 Analyse information to inform learning CHCECE025 Embed sustainable practices in service operations BSBMGT605 Provide leadership across the organisation CHCPOL003 Research and apply evidence to practice CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-BSBOPS304 Deliver and monitor a service to customers MSL Core units TAEASS311 Contribute toOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the