Learning and Assessment Kit-FNSACC522 Prepare tax documentation for individuals Professional Development communicate and search securely on

communicate and search securely on the internet Group B ICTICT203 Operate application software packages Group B If you require RPL Kits with comprehensive benchmarking

beams and walls CPCCCA3020 Erect and dismantle jump-form formwork CPCCCA3027 Set up

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency AHCWRK401 Implement and monitor quality assurance procedures TLILIC0003 Licence to operate a forklift truck AHCWRK403 Supervise work routines and staff performance AHCWHS401 Maintain work health and safety processes If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-FNSACC522 Prepare tax documentation for individuals Professional Development communicate and search securely onOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to