Self-Study Guide-FSKRDG004 Read and respond to short and simple workplace information Diploma and continuous improvement in learner

and continuous improvement in learner engagement

Core Units AURACA003 Build customer relations in an automotive workplace AURAEA004 Manage environmental and sustainability best practice in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace BSBSMB407 Manage a small team BSBWHS401 Implement and monitor WHS policies

CPCCCM2008B Erect and dismantle restricted height scaffolding

service and maintain air conditioning systems* UEERA0052 Install

Self-Study Guide-FSKRDG004 Read and respond to short and simple workplace information Diploma and continuous improvement in learnerOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the