Self-Study Guide-BSBCUE205 Prepare for work in a customer engagement environment pre-order Core units BSBLDR511 Develop and

Core units BSBLDR511 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBMGT517 Manage operational plan BSBWOR502 Lead and manage team effectiveness Elective Units BSBCUS501 Manage quality customer service Group A BSBPMG522 Undertake project work Group A BSBWOR501 Manage personal work priorities and professional development Group A BSBMGT502 Manage people performance Group A BSBADM502 Manage meetings Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B BSBMGT516 Facilitate continuous improvement Group A BSBFIM501 Manage budgets and financial plans Group A Additional electives BSBWHS501 Ensure a safe workplace BSBHRM513 Manage workforce planning BSBRSK501 Manage risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core Units AURAEA003 Monitor environmental and sustainability best practice in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURANN011 Estimate and quote automotive body repairs AURVNA005 Inspect quality of vehicle repair work AURVTN132 Inspect vehicle damage and determine repair procedures AURVTN135 Apply original equipment manufacturer repair procedures during vehicle repairs Elective Units AUMAMM001 Influence and lead work groups in an automotive manufacturing workplace AURETH011 Depower and reinitialise hybrid electric vehicles AURETH101 Depower and reinitialise battery electric vehicles AURVNA003 Review vehicle repair quotations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCECE001 Develop cultural competence CHCECE004 Promote and provide healthy food and drinks CHCECE009 Use an approved learning framework to guide practice CHCECE011 Provide experiences to support children

pest and disease control in crops AHCAGB501 Develop climate risk management strategies If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-BSBCUE205 Prepare for work in a customer engagement environment pre-order Core units BSBLDR511 Develop andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the